Your Privacy at 8bd

This Privacy Policy ("Policy") describes how 8bd ("we", "us", "our", or the "Company") collects, processes, stores, shares, and protects personal information provided by or collected about users ("you", "your", or "Member") of the 8bd platform, including the website at https://8bd.bar and all associated services, features, and communications.

By creating an account with 8bd, making a deposit, or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. This Policy forms part of our broader Terms and Conditions, which you should read alongside this document.

We are committed to handling your data responsibly, transparently, and securely. We do not sell personal data to third parties for their own marketing purposes. We collect only what is necessary to provide a safe, legal, and enjoyable gaming experience for players across Bangladesh.

This Policy applies to all personal data we hold about you, regardless of how it was collected — whether through account registration, payment transactions, customer support interactions, or your general use of the 8bd platform. It does not apply to third-party websites or services that may be linked to or from our platform; those third parties maintain their own separate privacy practices.

8bd collects personal data through several channels: directly from you when you register or interact with our platform, automatically through your use of our services, and occasionally from trusted third parties such as identity verification providers and payment processors. The categories of personal data we collect include the following:

8bd processes personal data only for clearly defined, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we use your personal data are set out below:

• Account Management: To register and maintain your player account, verify your identity, process deposits and withdrawals, and provide you with access to our full range of games and services.
• Payment Processing: To facilitate secure financial transactions via bKash, Nagad, Rocket, Upay, and partner banking institutions. Payment data is processed in accordance with applicable financial regulations and our anti-money laundering obligations.
• Legal & Regulatory Compliance: To meet our obligations under applicable law, including know-your-customer (KYC) requirements, anti-money laundering (AML) rules, fraud prevention procedures, and reporting obligations to relevant authorities where required.
• Responsible Gaming: To monitor gaming behaviour, identify potential indicators of problem gambling, enforce self-exclusion requests, apply deposit limits, and deliver responsible gaming interventions in accordance with our Responsible Gaming Policy.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and improve our overall service quality based on your feedback.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, collusion, abuse of promotional offers, and other activities that may violate our Terms and Conditions or applicable law.
• Platform Improvement: To analyse aggregate usage data, conduct performance testing, identify and fix technical issues, and improve the design, features, and functionality of the 8bd platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about new games or features — but only where you have opted in to receive such communications. You may withdraw your consent at any time by contacting support.

8bd shares your personal data only with third parties who have a legitimate need to receive it in connection with the services we provide to you. All third parties with whom we share personal data are required to handle it in accordance with applicable privacy standards and their own data protection obligations. The categories of recipients are as follows:

• Payment Service Providers: Mobile financial service operators (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and others) as required to process your deposits and withdrawals.
• Identity Verification Partners: Third-party KYC and fraud screening providers who assist us in verifying your identity and screening accounts against sanctions lists and politically exposed persons (PEP) databases.
• Game Content Providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who may receive session data necessary to deliver their games to your device and to ensure fair play certification compliance.
• Legal and Regulatory Authorities: Courts, law enforcement agencies, tax authorities, and financial regulators where disclosure is required by law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity.
• Professional Advisers: Legal counsel, auditors, and insurers who require access to data in the course of providing professional services to 8bd, subject to strict confidentiality obligations.
• Business Successors: In the event that 8bd undergoes a merger, acquisition, or sale of assets, personal data may be transferred to the acquiring or successor entity, with Members notified in advance where practicable.

8bd uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) to operate and improve our platform. Cookies are small text files stored on your device that allow us to recognise you across sessions, maintain your login state, remember your preferences, and analyse how the platform is used.

The types of cookies we use include:

• Strictly Necessary Cookies: Essential to the operation of the platform. These enable core functions such as session authentication, security tokens, and load balancing. They cannot be disabled without affecting platform functionality.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming tool configurations, so you do not have to re-enter them each session.
• Performance & Analytics Cookies: Collect aggregated, anonymised data about how visitors interact with the platform — which pages are visited most, where users encounter errors, and how navigation flows are used. This data helps us improve the platform experience.
• Marketing Cookies: Used only where you have provided explicit consent, to understand which promotional channels brought you to 8bd and to deliver relevant communications. These cookies do not track your activity on third-party websites.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent parts of the platform from functioning correctly. For performance and marketing cookies, you may opt out by contacting support.

As a Member of 8bd, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]. We will verify your identity before processing any data rights request and will respond within 30 days.

Please note that some rights may be limited where we are required by law to retain certain data — for example, transaction records that must be held for anti-money laundering compliance purposes — or where exercising a right would prevent us from fulfilling our contractual obligations to you.

8bd retains personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your active membership with 8bd, plus a period of up to seven (7) years following account closure to meet regulatory, tax, and anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction data, including deposit and withdrawal histories, is retained for a minimum of five (5) years from the date of the transaction in line with applicable financial regulations.
• KYC & Identity Verification Documents: Identity documents submitted for KYC verification are retained for the duration of your account plus a period of at least five (5) years following account closure.
• Support & Communications Records: Customer support correspondence, complaint records, and chat logs are retained for up to three (3) years from the date of the interaction.
• Marketing Consent Records: Records of your marketing preferences and opt-in consent are retained for as long as you remain a Member, plus a reasonable period thereafter as proof of consent.

When personal data reaches the end of its applicable retention period, it is securely deleted or anonymised in a manner that makes re-identification impossible. Anonymised or aggregated data may be retained indefinitely for platform analytics and reporting purposes.

8bd implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including financial records and identity documents.
• Role-based access controls ensuring that staff access personal data only to the extent required to perform their job responsibilities.
• Regular penetration testing and security audits conducted by independent third-party specialists.
• Multi-factor authentication requirements for administrative access to systems holding personal data.
• Continuous monitoring of platform infrastructure for anomalous activity indicative of a security incident.
• Staff training on data protection obligations and secure data handling practices.

Despite our best efforts, no data transmission over the internet or data storage system is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 8bd will notify affected Members without undue delay and take all reasonable steps to contain and remediate the incident.

You also have a role to play in keeping your account secure. Choose a strong, unique password for your 8bd account, do not share your login credentials with anyone, and log out of the platform when using a shared or public device. If you suspect unauthorised access to your account, contact our support team immediately.

The 8bd platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory part of our account registration and KYC process, and we use automated and manual controls to identify and reject registrations from underage individuals.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to close the relevant account, return any funds held, and delete the personal data associated with that account in accordance with our data deletion procedures.

If you are a parent or guardian and believe that a minor has created an account with 8bd using false information, please contact us immediately at [email protected]. We will treat such reports with the highest priority.

8bd may update this Privacy Policy from time to time to reflect changes in our data processing practices, the services we offer, applicable law, or the recommendations of regulatory bodies. When we make material changes to this Policy, we will notify active Members by email or through a prominent notice on the platform at least 14 days before the changes take effect.

The date at the top of this Policy indicates when it was last updated. We encourage you to review this page periodically to stay informed about how we are protecting your personal data. Your continued use of the 8bd platform following any update constitutes your acceptance of the revised Policy.

Earlier versions of this Privacy Policy are available on request by contacting our support team. If you have concerns about any proposed change, please reach out before the effective date — we welcome Member feedback on our privacy practices.